Repair Timescales

Please read below to see full details of the repair priority list and the timescale in which we will respond to it.

  • Maximum Time for Completion: 24 Hours
  • Drinking Water
  • Heating
  • Unsafe Electrics
  • Flooding
  • Breech Activity
  • Blocked drains, toilets and sanitation
  • No Lights
  • No Power
  • Failure of lighting in communal areas
  • Dangerous Electrical Faults
  • (exposed wiring, overheating switches or sockets, flickering lights)
  • Safe & Sound Alarm Not Working
  • Burst Pipes, Defective Tanks, or Serious Leaks causing Flooding
  • No Mains Cold Water Supply
  • Damaged Doors and Defective Locks Affecting Security
  • Gas Leaks (normally reported to Transco / British Gas)
  • Dangerous Structures Floors, Ceilings, Walls etc.
  • Provision of Temporary Heating to Vulnerable Tenants
  • Replacement of Missing / Badly Damaged Manhole Covers
  • Maximum Time for Completion: 5 Working Days
  • Replacement of Broken Toilet Pan (rechargeable item)
  • Blocked Waste Pipes (other than toilets rechargeable item)
  • No Cold Water Supply to Bath or Basin
  • Restoring Heating and / or Hot Water
  • (temporary space heaters must be supplied as necessary)
  • Temporary Repairs to Defective Flat or Pitched Roofs Where Water is
  • Penetrating
  • Mending Minor Leaks in Water Pipes
  • Repairing Leaking Cone/Soil Joints and pipes (Toilets)
  • Repairing Or Renewing Ball Valves (inc overflows and water hammer)
  • Repairing Defective Internal Bathroom or Kitchen Ventilation Fans
  • Replacing Broken Wash Hand Basins (rechargeable item)
  • Repairing Defective Entry-phone Systems
  • Restoring Flush to Toilets
  • Broken Oven and/or Hob
  • Broken Fridge Freezer
  • Leak or a Damage Patch
  • Infestations
  • Broken Glazing
  • Damaged Fencing
  • Blocked Down Pipes or Guttering
  • Replacement Furnishings
  • Maximum Time for Completion: 20 Working Days
  • Re-securing Wash Basin
  • Repairing Blocked and / or Damaged Rainwater Gutters and Pipes
  • Replacing Glazing in Communal Areas
  • Replacing Chimney Pot or Cowl
  • Replacing Fittings to Windows and / or External Doors
  • Mending Faulty Taps
  • Replacing Zinc or Lead Flashings
  • Replacing Ridge / Eave Tiles and Cement Filets
  • Replacing or Repairing internal Fire Doors
  • Replacing Defective Fire Bricks or Parts for Open Fires
  • Repairing or Replacing Metal Casement Window and Door Fittings
  • Repairing Wood or Metal Garage Doors
  • Replacing Window Sash Fastener or Cords
  • Replacing Rotten or Defective Flooring
  • Replace Toilet Cistern
  • Replace Waste Trap or Fitting
  • Repair / Replace Faulty Stop Valve or Drain Down Cock
  • Replace Toilet Pan
  • Replace Bath
  • Replace Kitchen Units including Sink Unit and Taps
  • Replace External Doors
  • Replace Windows / Frames
  • Dry Lining Condensation Treatment
  • Repair or Replace Wall Tiling and Splashbacks
  • Low Priority Loose or Defective Flooring Repairs
  • Fix or Replace Air Bricks
  • Repair or Renew Tile Surrounds
  • General brickwork Repairs (rebuilding piers, boundary walls)
  • Repair or Replace Stone, Concrete, Tile or Wooden Window Sills
  • Low Priority Timber Staircase Repairs
  • Repair or Replace External Fascia / Soffit / Barge Boards
  • Low Priority Fencing or Gate Repairs
  • Redecoration Following Repair Works
  • Replace or Plaster Repair Gully Grid
  • Plaster Repairs to Ceilings or Walls
  • External Rendering
  • Repairing Low Priority Internal / External Floor Screeds
  • Repairing Low Priority External Paving / Concrete Aprons